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Easy! Let us make sure you get it right! Kindly refer to Ring Size Guide
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Over 25 years of experience, we have crafted thousands of strategic discovery process that enables us to peel back the layers which enable us to understand, connect,
Products
We are glad to announce that we provide ready stocks for all our products now.
In Stock
It’s in our warehouses and ready for a new home! Shipping timelines are usually within 1-3 business days from the date ordered.
Backorder
Backorder will be opened for items that are sold out. Not to worry, you can still place your order on them. We typically arrange delivery as soon as we received and arranged the orders accordingly. Shipping timelines are approximately around 7-14 business days after backorder ended. Do note that tracking id will only be sent to you once we posted from our warehouse.
Most common cause of sensitive ears is likely a nickel allergy. Our products are nickel-free. Majority of our earring posts are made of Sterling Silver 925. We recommend those who have sensitive skin to choose our Sterling Silver 925 or Stainless Steel/Copper Jewelry. These materials have less risk of developing an allergy at any age.
Yes, Products will be placed in our premium velvet logo pouch and packaging box.
General Orders
An order confirmation will be sent to you via email as soon as we have received your order.
Absolutely. Once your order has been processed, you will receive the tracking information via email so you can keep an eye on its activity white it makes its way to you.
Unfortunately, no amendments nor cancellation can be made after payment has been processed. For this reason, kindly ensure that your order details are accurate during checkout.
Feel free to reach out to us and we will try our best to accommodate the change before the order is processed. Once order is shipped, Kindly note that Azloft is unable to change the address on our end. A reroute fee may incur in such cases.
Feel free to reach out to us and we will try our best to accommodate the change before the order is processed. We can do so as long as your first order hasn’t been shipped out.
Shipping
For Malaysia orders:
West Malaysia orders: RM8 (Typically 1-3 working days to deliver)
East Malaysia orders: RM12 (Typically 2-6 working days to deliver)
* Free shipping for all orders above RM150
Above delivery timeline does not include weekends, holiday and any unforeseeable delays on the courier’s end (weather, volume, traffic, etc). Estimated delivery date may be delayed if a change of delivery option was submitted on the customer’s end.
Currently, we mostly ship to both Malaysia and Singapore.
We do provide international shipping other than Singapore. Kindly contact our customer service for more information.
For other international countries, there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Azloft does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.
For Malaysia, Our courier partner will be ABX Express.
For Singapore, Our courier partner will be Ninja-van SG
For other international countries, your courier will most likely be handled by DHL.
* We reserve the right to change our courier partner due to any unforeseen circumstances.
Yes you may! Please contact our team via Instagram message or email here before placing your order.
Self Pick-Up Information
Pick Up Hour: 1pm – 6pm
Pick Up Location: Our warehouse at Lakefield, Sungai Besi KL (Near Trillium)
* Our team will send you the exact location once the pick-up has been confirmed.
Yes we do, for Klang Valley orders only!
Lalamove or Grab Delivery can be arranged for same day delivery
All orders will be sent out from our warehouse at Lakefield, Sungai Besi
If you need such services, Please contact our team via Instagram message or email here before placing your order.
Payment
You can pay for your items in many ways! Your payment method is charged at the time the order is placed, including for those items that are backorder. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as they are available!
Please note that once the order has been placed, we are unable to change the method of payment and/or currency.
Malaysia
– FPX (Online-banking)
– Credit card or Debit Card
– E-wallet
All payments are handled by iPay88 (Malaysia)
Exchange, Return & Refund
We offer a seven (7) day exchange for all customers. Please have your order confirmation email, proof of purchase ready. To qualify for an exchange, all items must meet the exchange qualifications listed.
To quality for an exchange
– Items that are within the timeline of 7 days upon receival
– Items must be in their original condition without signs of wear or damage
– Items returned by courier must be in all original packaging (tags, box, and pouch required)
All below are non-exchangeable
– Items that are worn.
– Sale items
– Items with missing or torn packaging
To initiate an exchange, you are required to write in your request at azloftco@gmail.com with photos of products attached. Once the exchange request is accepted, our team will guide you on how and where to send the package.
Please allow slight discrepancy in the actual product colour due to lighting and monitor resolution. This shall not be considered as a defective reason.
**Please note that for exchanges due to change of mind, you will be responsible for all cost of courier. You may opt for self-drop off and pick up. Kindly contact our team for more information.
**Azloft reserves the right to deny an exchange if the item(s) does not meet the qualifications listed above.
It’s our responsibility to ensure all our orders have been fulfilled correctly. In such unfortunate event, kindly contact our customer service within 2 days (48 hours) upon receiving your parcel. Our team is more than happy to rectify the issue for you!
Kindly email us at azloftco@gmail.com with your order number, a photo of the received item and the description of the wrong/faulty item. Please allow 1-3 working days for us to process your request. If your order is acknowledged as a defective item, you will have the option of a refund or exchange for the right products.
**Azloft reserves the right to deny such claims if it is not within the designated timeline.
For more details, kindly refer to Return & Refund Policy
Return shipping fees will only be reimbursed for items acknowledged to be defective or incorrect.
Gifting
it will be packed in our premium logo pouch and box packaging that’s suitable for gifting.
You may drop a request for it to be packed in our recycled packaging box!
Gift notes are available upon request! During checkout, kindly indicate that it’s a gift and your messages! We will include your special messages in the parcel!
Discreet packaging is not offered at this moment. Do stay tuned, its coming soon! We want to make unboxing special for everyone, even when it’s a gift for yourself!
Work in Progress.. Stay Tuned For it!
Jewellery Care
Whether its fine or costume jewelry, there’s always a sentimental value behind every piece of jewelry you buy! Here are some quick tips on preserving them:
- Allow perfume, lotions and creams to be absorbed into skin before wearing your jewellery.
- Remove your jewelry before showering, swmming or exercising.
- Avoid collision with hard surface.
- After use, clean gently with a soft dry cloth to semove skin oils and dust.
- When not in use, store separately in cool, dry place to prevent oxidation.
- Avoid wearing jewellery to sleep.
- Place them individually to prevent plated jewellry from knocking each other.
For more details, kindly refer to Material Guide & Care Guide
It depends on the material of the accessories. Copper/Stainless Steel generally won’t be rusty however it can be tarnished overtime! Hence, we always advice our customer to remove all your jewelry before showering, swimming, or exercising. Other Materials such as Brass, 925 silver are prone to tarnish, thus not advisable to contact with any moisture.